Information We Collect

We collect personal information that you voluntarily provide to us, including your name, phone number, email address, company name, project details, service interests, and any other information you submit through forms, bookings, phone calls, text messages, or other communications with us.

We may also automatically collect certain technical and usage information when you visit our website, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, and interactions with our website through cookies, tracking pixels, and similar technologies.

How We Use Information

We use your information to:

Respond to your inquiries and demo requests
Provide onboarding and service-related support
Send business communication related to your request or account
Operate missed-call text-back and workflow automation services
Schedule appointments and coordinate service communication
Improve our website, services, and customer experience
Maintain security, prevent misuse, and comply with legal obligations

SMS Communications

If you opt in to receive SMS messages from FirstLine Systems LLC, we may send text messages related to:

Your inquiry or demo request
Appointment scheduling and confirmations
Onboarding and account setup
Service-related communication
Missed-call text-back workflows
Follow-up communication related to your request

Message frequency varies based on your interaction with us. Message and data rates may apply.

SMS Opt-In and Consent

You may opt in to receive SMS messages from FirstLine Systems LLC by calling a participating business, submitting a booking request, submitting a website form, or otherwise providing your phone number together with clear consent to receive text messages related to your inquiry, demo request, service communication, or account.

Where SMS consent is collected through a website form, users must actively check a consent checkbox before submitting the form. Consent is not implied from browsing, and consent is not obtained through pre-checked boxes.

SMS Consent and Messaging Disclosure

By providing your phone number and submitting a form on our website, you agree to receive SMS messages from FirstLine Systems LLC on behalf of the business you are contacting.

These messages may include responses to inquiries, appointment coordination, service updates, and follow-ups. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP or request assistance by replying HELP.

Opt-Out Instructions and User Rights

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly at [email protected] or (301) 780-4945.

You may also contact us to request updates to your contact information, ask questions about how your information is used, or request that we unsubscribe you from certain communications.

Cookies and Tracking Technologies

We use cookies, tracking pixels, analytics tools, and similar technologies to improve website functionality, understand site traffic, measure engagement, and enhance user experience.

These technologies may collect information such as your IP address, browser type, device information, pages visited, referral source, and time spent on our website.

You can control or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

Information Sharing

FirstLine Systems LLC does not share, sell, rent, or distribute mobile opt-in data or SMS consent information to any third parties under any circumstances.

We may share limited information with trusted service providers only as necessary to operate our website, communications, scheduling, CRM, analytics, and service delivery systems. These providers are only permitted to use information for legitimate business purposes on our behalf and not for their own marketing purposes.

Data Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

These measures may include secure data storage, restricted access controls, authentication procedures, and standard security protocols. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites or embedded services such as scheduling tools. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately where applicable.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

FirstLine Systems LLC
Website: firstlineco.com
Phone: (301) 780-4945
Email: [email protected]
Address: 12460 Uncle Charlies Spur, Dunkirk, MD 20754, United States